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  1. —State of the art computer systems and headphones
  2. —Call centre reporting tools which provides real time and historic reports
  3. —Data security and Antivirus implementation as per client security policy
  4. —Schedule recording, capability of scheduling the recording requirements
  5. —Mailing server for E-mail communications
  6. —Network security implementation using Firewall
  7. —Implementation of Core/edge network with VLAN’s


  1. —Floors with dedicated training and recruitment area
  2. —All operation floors with access control, Biometrics and restricted areas
  3. —Backup for all contingency
  4. —Data Integrity
  5. —Password enabled limited access
  6. —Buildings equipped with latest firefighting equipment
  7. —24*7 Power Backup
  8. —Transport, Medical facility, Cafeteria services available 24x7
  9. —Business continuity plan in place.