Technology
- State of the art computer systems and headphones
- Call centre reporting tools which provides real time and historic reports
- Data security and Antivirus implementation as per client security policy
- Schedule recording, capability of scheduling the recording requirements
- Mailing server for E-mail communications
- Network security implementation using Firewall
- Implementation of Core/edge network with VLAN’s
Infrastructure
- Floors with dedicated training and recruitment area
- All operation floors with access control, Biometrics and restricted areas
- Backup for all contingency
- Data Integrity
- Password enabled limited access
- Buildings equipped with latest firefighting equipment
- 24*7 Power Backup
- Transport, Medical facility, Cafeteria services available 24x7
- Business continuity plan in place.
